News - Avaya - Avaya Receives 2017 CUSTOMER Contact Center Technology Award

Santa Clara, Calif. – October 17, 2017— Avaya announced today that TMC, a global, integrated media company, has named Avaya Oceana as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We’re thrilled that Avaya Oceana has been recognized with the 2017 CUSTOMER Contact Center Technology Award,” said Karen Hardy, VP, Product Marketing and Solutions at Avaya. “Oceana delivers a single, comprehensive view of customers across all sources allowing contact centers to deliver best in class service.”

Avaya Oceana is a single integrated solution for servicing the needs of your entire customer engagement strategy. This next-generation, open, omnichannel contact center solution is context-driven, fully integrated and fully customizable through our open, easy-to-use development platform. Avaya Oceananalytics provides contact center operators with real-time information to determine if service goals are being met, and historical reports for measuring contact center performance over a period of time.

“Congratulations to Avaya for being awarded a 2017 CUSTOMER Contact Center Technology Award. Oceana has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”